Refund Policy

Apps bought directly from us

Both of our apps — Shopify Odoo Connector and TechAfterMe Dashboard — carry a 14-day fix-or-refund guarantee when you buy directly from us. The module is delivered by email within 24 hours of purchase. If it does not work as described in your supported setup, report it within 14 days of delivery: we fix it first, and if we cannot make it work, we refund the one-time price to your original payment method.

What the guarantee covers

The guarantee is about the app doing what its documentation says. In practice that means:

• It applies on the Odoo versions and editions the listing names as supported.
• We need enough detail to reproduce the issue — steps, screenshots or logs — and, where relevant, access to the environment where it occurs.
• It does not cover modifications made to the module by others, or use on versions the listing does not name.
• Because the full source code is delivered with every purchase, refunds outside this guarantee are at our discretion.

Purchases on the Odoo Apps Store

When you buy through the Odoo Apps Store, the store's own purchase and refund terms govern the transaction. Our support does not change: the engineers who built the apps still answer at [email protected].

Services

Services are quoted and billed per phase against a written scope agreed before the phase starts, so there is no open-ended billing to unwind. Each phase is delivered and accepted against that scope. If you have a concern about an invoice or a delivered phase, write to us — we would rather resolve it in one conversation than hide behind a policy.

Contact

Refund questions: [email protected], or WhatsApp for anything urgent. We reply within one business day.