Insurance ERP
Policies, claims and commissions in one Odoo system
We configure Odoo for insurance brokers, agencies and TPAs: a policy registry that drives renewals, claims tracked from notification to payment, commission rules that calculate themselves, and books that reconcile with every insurer's statement.
- Policy registry and renewals
- Claims tracking
- Agent commissions
- Insurer statements reconciled
- Industry playbooks on this site
- Offices: Bangkok, New York, Delhi NCR
- Apps of our own on the Odoo Apps Store
- Reply time on business days
- day
What we set up
The brokerage workflow, from quote slip to settlement
Odoo brings the CRM, billing, documents and accounting. We add a compact policy-registry module on top, and configure the rest around your products, insurers and agents.
Featured module
A policy registry that drives everything
Each policy is one record: insured, insurer, product, sum insured, premium, dates and the commission split. Renewals, claims, invoices and documents all hang off it, so the answer to any client question starts from one screen.
- One record per policy, with endorsements in its history
- Renewal pipeline created weeks before expiry
- Premium, commission and taxes carried per policy
- Policy documents and slips attached and searchable
Standard Odoo set up for your sector first; custom code only where it stops.
CRM for prospects and books of business
New business and cross-sell opportunities in one pipeline, with each client's full policy portfolio visible from the contact.
Renewals that start early
Expiring policies become renewal opportunities weeks ahead, assigned to the right handler, so retention is a process instead of a scramble.
Premium billing and receipts
Debit notes to the insured, receipts on payment, and installment premiums tracked to the last payment, with overdue follow-ups built in.
Agent commissions, calculated
Commission rules per product, insurer and agent apply themselves on each policy, and payouts go through vendor bills with withholding tax deducted.
Insurer statements reconciled
Monthly statements from each insurer match against your policy records, so missing commissions and premium differences surface instead of hiding.
Claims from notice to payment
Claims run through a staged pipeline, notified, documents collected, with the insurer, approved, paid, each linked to its policy with every document attached.
Documents and e-signatures
Proposals, policies and endorsements stored on the record in Odoo Documents, with Odoo Sign closing the paperwork without a printer.
Portfolio and production reports
Production by insurer, product, branch and agent, renewal retention and commission income, from the same ledger finance closes monthly.
One registry
Sales, claims and finance reading the same policy
Most brokerages keep policies in one spreadsheet, commissions in another and claims in email. Every question means three searches, and every renewal season means missed policies. We make the policy record the single source, and renewals, claims and commissions become views of it.
Walk a renewal week first
We watch how renewals, endorsements and claims actually move through your office before configuring anything.
Clean the policy book once
Policy numbers, dates, premiums and commission terms are reconciled at migration, so the registry starts trustworthy.
Pilot one product line
One line, motor or health for example, runs fully in Odoo first. The rest follow once its renewals and statements reconcile cleanly.
Stay through the first close
We stay through the first month-end close, when premiums, commissions and insurer settlements all have to reconcile.
Before you commit
The honest limits of Odoo in insurance
Odoo fits the distribution side of insurance, brokers, agencies and TPAs. It is not a core insurer system, and saying so up front saves everyone a bad project.
01
Not a core underwriting system
Underwriting engines, actuarial models and claim reserving belong to insurer core systems. Odoo runs the brokerage around them: distribution, service and money.
02
The policy registry is custom work
Odoo has no insurance app; the policy model, renewals and endorsements are a compact module we build. It is the heart of the project and is scoped first, in writing.
03
Commission rules grow teeth
Tiers, overrides and campaign bonuses multiply over the years. We map your real rules first and tell you honestly which ones deserve automation and which should be simplified.
04
Regulatory duties stay with you
Licensing and reporting duties to the regulator remain your responsibility. Odoo keeps the records, documents and audit trail that make those duties easier to meet.
05
Portfolio data migrates slowly
Years of policies in spreadsheets carry duplicate clients, gaps and dead columns. Budget real time for cleaning before the registry can be trusted.
06
Odoo Online limits add-ons
The policy-registry module is custom code, which Odoo Online does not accept. Plan for Odoo.sh or your own server from the start.
How we help
We raise these in the scoping call, price them into the phase they belong to, and put them in writing. If Odoo is the wrong fit for your business, we say so on the first call.
Reliability & security
Engineered for reliability & security
Role-based access
Odoo security groups and record rules so each person sees only what their job needs.
Tested backups
Daily backups with restores rehearsed on a schedule. An untested backup is not a backup.
Full audit trail
Chatter history, approvals and document logs show who changed what, and when.
Hardened hosting
TLS everywhere, patched servers, firewalls and monitoring whether you run Odoo.sh or your own server.
PDPA-aware data handling
Personal data kept where it belongs, with retention and access set up around Thailand's PDPA.
Upgrade-safe custom code
Custom work lives in separate, tested modules so the next Odoo version is an upgrade, not a rebuild.
Rollout
A smooth rollout, fully supported
Walk the process
Workshops with the people who do the work, before any configuration.
Configure the baseline
Standard Odoo set up for your sector first; custom code only where it stops.
Pilot with one team
One site, one team, one month, on live data, with a rollback point.
Scale and hand over
Roll out to the rest, train by role, and stay through the first month-end close.
Dedicated consultant
The same person from the first call to go-live.
Documentation you keep
Process guides and handover notes in your own repository.
Training in EN or TH
Role-based sessions for new staff, whenever you need them.
Integrations
Connected to insurers, banks and your clients
Statements arrive as files, premiums move through banks and gateways, and clients live on LINE. We connect what earns its keep, with retries and a readable log, priced per endpoint.
- Insurer statement files
- Excel policy imports
- LINE Official Account
- PromptPay
- 2C2P
- Bank statement files
- e-Tax Invoice providers
- Odoo Sign
Data contract first
We agree which system owns each field, such as premium, status or commission rate, before any sync is built.
Statements matched by rule
Insurer statement files import and match to policies by number and period, with differences queued for a person to judge.
Premiums reconciled
Premium payments through transfer, PromptPay or card match to the right debit note automatically.
Priced per endpoint
Each integration is quoted per endpoint once the data contract is agreed, so adding an insurer feed later is a known cost.
Engagement options
Pick the starting point that fits your book
Every option has a fixed scope and price per phase, agreed in writing before work starts. If you choose Odoo Enterprise, licenses are billed by Odoo directly and never marked up by us.
Insurance fit review
For brokers and agencies deciding whether Odoo fits. A fixed-fee review of your portfolio data, renewals and commission rules, ending in a written recommendation.
Priced after scoping
- Walk-through of a renewal, a claim and a commission run
- Portfolio data quality check
- Commission-rule map with simplification advice
- Costed, phased roadmap you keep
Phased brokerage rollout
The core build: the policy registry, renewals, billing, commissions and Accounting, proven on one product line first.
Priced after scoping
- Fixed scope and price for each phase
- Policy-registry module scoped in writing
- Portfolio cleanup and migration
- Role-based training for sales, claims and finance teams
- Support through the first month-end close
Commission add-on
For agencies already on Odoo or an accounting system who need commission calculation, agent statements and insurer reconciliation.
Priced after scoping
- Audit of current commission rules and data
- Commission engine configured or built to your rules
- Agent statements with withholding tax
- Insurer statement matching and reports
FAQ
Questions clients ask first
Is Odoo suitable for an insurance company?
For brokers, agencies and TPAs, yes: distribution, renewals, claims handling and commissions fit Odoo well with a compact policy module. For an insurer's core underwriting, rating and reserving, no, and we will say so on the first call rather than sell you the wrong project.
Can renewals be generated automatically?
Yes. Expiring policies create renewal opportunities weeks ahead of the end date, assigned to the responsible handler with the old terms attached. Reminders escalate as the date approaches, and unrenewed policies are visible as a list instead of a surprise.
How are agent commissions and withholding tax handled?
Commission rules per product, insurer and agent calculate the amount on each policy, and payout runs create vendor bills with withholding tax deducted and certificates printed. Each agent gets a statement that matches the payment, which ends most commission disputes before they start.
Can claims be tracked in Odoo?
Yes, as a staged pipeline from notification to payment, linked to the policy with documents and deadlines on each stage. To be clear about the boundary: Odoo tracks your handling of the claim; the insurer's own claim decision still happens in their system.
How long does an insurance Odoo implementation take?
A focused core covering the policy registry, renewals, billing and accounting typically runs six to twelve weeks, with the commission engine sized by how tangled your rules are. Portfolio data cleanup is usually the long pole. You get a phased timeline after scoping, not before.
Get started
Let's build your ERP roadmap
Tell us how your business runs today. You get an honest view of how Odoo fits, what it would take, and a phased plan, within one business day.
- Free first scoping call
- Written scope and phased plan
- Delivery in English or Thai
Prefer to talk first?