Hotel management ERP
Run front desk, restaurant and back office on Odoo
We implement Odoo for hotels and resorts: a room reservation module at the front desk, POS for restaurants and bars, housekeeping tasks, stock for every outlet, and accounting that handles VAT, service charge and guest folios, delivered in Thai and English.
- Front desk and room chart
- Restaurant and bar POS
- Housekeeping tasks
- VAT, service charge, e-Tax Invoice
- Industry playbooks on this site
- Offices: Bangkok, New York, Delhi NCR
- Apps of our own on the Odoo Apps Store
- Reply time on business days
- day
What we set up
Every department of the hotel, posting to one ledger
Core Odoo covers dining, stock, purchasing, staff and accounting. The front desk comes from a hotel module we implement on top, so every department posts to the same guest folio and the same ledger.
Featured module
Front desk and room reservations
A hotel module on Odoo gives the front desk a room chart with check-in, check-out and a folio per stay. Room types, seasonal rates and extras are set up to match your rate sheet, and every charge lands in Odoo Accounting without re-typing.
- Room types, seasonal rates and extra charges
- Deposits, no-shows and early check-outs on the folio
- Group bookings with one bill or split bills
- Guest records ready for registration paperwork
Standard Odoo set up for your sector first; custom code only where it stops.
Restaurant, bar and room service
Odoo POS in restaurant mode runs table plans, kitchen printing and split bills, and we link restaurant and room-service charges to the guest folio instead of leaving them as separate tickets.
Housekeeping and maintenance
Checkout rooms drop onto the housekeeping board, repair jobs become work orders with photos, and the front desk sees which rooms are ready to sell without walking the floors.
Stock for every outlet
Kitchen, bar, minibar and the housekeeping store each get their own stock location with transfers and reorder rules, so outlet counts stop living in notebooks.
Purchasing and vendor bills
Purchase orders for food, beverage and supplies, receiving checked against the order, and vendor bills matched before payment, with withholding tax (PND 3/53) applied where it is due.
Thai tax on the folio
VAT and service charge are calculated on the folio, full tax invoices print with your hotel's details, and e-Tax Invoice & e-Receipt goes out through the service provider you choose.
Staff, shifts and payroll inputs
Employees, attendances and shift planning give HR clean inputs for payroll, with roles that control who sees rates and who can give discounts.
Direct bookings from your website
A booking page on Odoo Website takes direct reservations and enquiries, so repeat guests and walk-in business stop paying OTA commission.
Occupancy, ADR and outlet margin
Occupancy, average daily rate and revenue per room come from the booking data, and outlet margins come from the same ledger your accountant closes each month.
How it fits together
One guest folio connecting every outlet to the books
Hotels leak money between systems: the front desk file, the restaurant till, the minibar sheet and the accounting spreadsheet each tell a different story. We make the folio in Odoo the one place every charge lands, so the night audit and the month-end close read from the same numbers.
Walk the property first
We follow a check-in, a housekeeping round and a dinner service before configuring anything.
Rates and policies in writing
Room types, seasons, deposit and cancellation rules are written down and signed off before we configure them.
Go live one department at a time
Front desk and accounting go first on live data, then the restaurant POS, then stores and purchasing.
Stay through the first close
We stay through the first month-end close, when deposits, service charge and guest ledger balances have to reconcile.
Before you commit
What hotels should know before choosing Odoo
Odoo is a strong back office and POS for hotels, but the front desk story needs honesty. These are the points we raise on the first call.
01
Odoo has no hotel front desk out of the box
Core Odoo ships no room chart or folio. That layer comes from a third-party hotel module or one we build, and we tell you which fits, what it costs and who maintains it.
02
Channel managers are an integration project
Booking.com, Agoda and other OTAs connect through a channel manager, priced per endpoint and monitored under a support plan, because OTA APIs change.
03
Odoo Online cannot host this setup
Hotel modules and connectors are third-party code, which Odoo Online does not accept. Plan for Odoo.sh or your own server from the start.
04
TM30 and guest reporting stay with you
Thai hotels report foreign guests to Immigration. Odoo keeps guest data tidy and exportable, but the filing itself remains your team's routine.
05
Service charge needs an accounting decision
How service charge is collected, split and paid out is policy before it is configuration. We configure what you and your accountant decide, and put it in writing.
06
The night audit is a discipline
A daily close catches wrong postings while they are small. We set up the checklist and train the night team, but the routine has to be kept.
How we help
Each of these is raised in scoping, priced into its phase and written into the scope. If Odoo is the wrong fit for your property, we say so on the first call.
Reliability & security
Engineered for reliability & security
Role-based access
Odoo security groups and record rules so each person sees only what their job needs.
Tested backups
Daily backups with restores rehearsed on a schedule. An untested backup is not a backup.
Full audit trail
Chatter history, approvals and document logs show who changed what, and when.
Hardened hosting
TLS everywhere, patched servers, firewalls and monitoring whether you run Odoo.sh or your own server.
PDPA-aware data handling
Personal data kept where it belongs, with retention and access set up around Thailand's PDPA.
Upgrade-safe custom code
Custom work lives in separate, tested modules so the next Odoo version is an upgrade, not a rebuild.
Rollout
A smooth rollout, fully supported
Walk the process
Workshops with the people who do the work, before any configuration.
Configure the baseline
Standard Odoo set up for your sector first; custom code only where it stops.
Pilot with one team
One site, one team, one month, on live data, with a rollback point.
Scale and hand over
Roll out to the rest, train by role, and stay through the first month-end close.
Dedicated consultant
The same person from the first call to go-live.
Documentation you keep
Process guides and handover notes in your own repository.
Training in EN or TH
Role-based sessions for new staff, whenever you need them.
Integrations
Connected to the OTAs, payments and hardware
OTA bookings, payment gateways and hotel hardware connect to Odoo through APIs, each with retries and a log your team can read. Every integration is scoped and priced per endpoint.
- Booking.com
- Agoda
- Expedia
- Channel managers
- PromptPay
- 2C2P
- LINE Official Account
- Epson kitchen printers
- Odoo IoT Box
- Key card systems
One channel manager, not five links
A channel manager keeps rates and availability in step across OTAs, and Odoo syncs with it rather than with every site separately.
Payments land on the folio
PromptPay, cards and bank transfers are matched to folios and deposits, not left in a gateway report.
Hardware tested on site
Printers, cash drawers and card terminals are tested in your restaurant before go-live, not assumed from a spec sheet.
Priced per endpoint
Each connection is quoted per endpoint after the data contract is agreed, so adding an OTA later is a known cost.
Engagement options
Pick the starting point that fits your property
Every option has a fixed scope and price per phase, agreed in writing before work starts. If you choose Odoo Enterprise, licenses are billed by Odoo directly and never marked up by us.
Hotel fit review
For hotels deciding whether Odoo fits. A fixed-fee review of your property, outlets and current systems, ending in a written recommendation.
Priced after scoping
- Walk-through of front desk, housekeeping and one dinner service
- Inventory of current systems, OTAs and hardware
- Hotel module recommendation with honest trade-offs
- Costed, phased roadmap you keep
Phased hotel rollout
The core build: front desk, restaurant POS, outlet stock and accounting, live one department at a time.
Priced after scoping
- Fixed scope and price for each phase
- Room, rate and folio configuration with data migration
- Restaurant POS and outlet stock setup
- Role-based training for front desk, F&B and accounts
- Support through the first month-end close
Outlet and channel add-on
For hotels already on Odoo that need another POS outlet, a channel manager link, or a cleanup of folio and tax configuration.
Priced after scoping
- Audit of the current setup
- Channel manager or payment integration per endpoint
- Folio, VAT and service charge configuration fixes
- Monitoring and a monthly support plan
FAQ
Questions clients ask first
Does Odoo have a hotel management system built in?
Not in the core apps. Odoo covers POS, inventory, purchasing, HR and accounting very well, but the room chart and guest folio come from a hotel module, either a third-party app we vet or one we build for you. We put that choice, its price and its maintenance plan in writing before you commit.
Can restaurant bills be charged to the room?
Yes. Odoo POS handles the restaurant order, and we connect it to the guest folio so a signed dinner bill appears on the room account and on the final tax invoice. The link between POS and the hotel module is part of the implementation, so we test it with your real menu and real room setup before go-live.
Can Odoo connect to Booking.com and Agoda?
Yes, through a channel manager that syncs rates, availability and reservations between Odoo and the OTAs. The connection is scoped and priced per endpoint, and it belongs in a support plan because OTA APIs change without asking you first.
How does Odoo handle Thai hotel taxes?
VAT and service charge are configured on the folio and the POS, full tax invoices carry your hotel's head office or branch details, and e-Tax Invoice & e-Receipt runs through the provider you choose. On the cost side, withholding tax certificates (PND 3/53) are produced when you pay contractors and suppliers. POS machines that issue abbreviated tax invoices still need Revenue Department approval.
How long does a hotel implementation take?
A focused core covering front desk, one restaurant, stock and accounting typically runs six to twelve weeks, going live one department at a time. Channel manager links and extra outlets add phases. You get a phased timeline after scoping, not before, because an estimate made without walking your property is worth nothing.
Get started
Let's build your ERP roadmap
Tell us how your business runs today. You get an honest view of how Odoo fits, what it would take, and a phased plan, within one business day.
- Free first scoping call
- Written scope and phased plan
- Delivery in English or Thai
Prefer to talk first?